Shipping policy
SHIPPING POLICY
OVERVIEW
We process and ship orders on business days (Monday through Friday, excluding holidays). All delivery timelines are estimates only and are not guaranteed. We are not liable for any delays, loss, or damage once a package leaves our facility and is in the possession of the carrier.
1. PROCESSING TIME
- Order processing: 1–10 business days after payment clears.
- During high‑volume periods or new product drops, processing may take up to 15 business days.
- You will receive a confirmation email once your order ships.
2. SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges are calculated at checkout based on destination, weight, and method. Delivery timeframes shown are provided by the carrier and are not a guarantee.
Domestic (United States):
- Standard: 5–10 business days
- Expedited: 2–4 business days
International:
- Standard: 10–25 business days (varies by destination)
- Express: 3–7 business days
These windows are from the date of shipment, not the order date. Delays caused by customs, weather, pandemics, carrier strikes, or any force majeure event are outside our control and are not eligible for compensation.
3. CARRIER RESPONSIBILITY AND RISK OF LOSS
Title and risk of loss pass to you the moment we transfer your package to the carrier. We are not responsible for lost, stolen, mis‑delivered, or delayed packages once they are in the carrier’s system.
We strongly recommend you:
- Track your package using the tracking number we provide.
- File a claim directly with the carrier if your package shows as delivered but you cannot locate it.
- Choose a shipping address that is secure (we are not liable for packages left unattended).
If a package is returned to us due to an incorrect address, refusal, or failure to claim, we will not issue a refund. We will contact you to arrange re‑shipment at your expense. If you do not respond within 14 days, the items will be discarded, and no refund will be given.
4. INTERNATIONAL ORDERS
You are the importer of record for all international orders. You must comply with all laws and regulations of the destination country.
Customs, Duties, and Taxes:
- International orders may be subject to customs duties, import taxes, and clearance fees upon arrival. These charges are your sole responsibility.
- We have no control over these fees and cannot predict their amount. Check with your local customs office before ordering.
- If you refuse to pay customs charges and the package is abandoned or returned, we will not refund your order. Any return shipping costs and customs fees incurred by us will be deducted from any potential refund.
Seizure and Destruction:
- In rare cases, adult products may be seized or destroyed by customs in restrictive countries. We are not liable for any loss caused by customs actions. You assume the full risk when ordering from a country where the import of adult goods is prohibited or restricted.
5. DISCREET PACKAGING
All orders ship in plain, unmarked boxes or envelopes. The return address will show a generic business name, not "TeaseCode." The contents are never listed on the outside of the package.
However, we cannot control what happens after delivery. If a package is opened by someone other than the intended recipient, or if a carrier requires a customs declaration that includes a generic product description (as required by law), we are not responsible for any resulting embarrassment or harm.
6. ADDRESS ERRORS
You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. We are not liable for packages lost or mis‑delivered due to address errors you provide.
If you notice an error, contact us immediately at signal@teasecode.com. We will attempt to correct it before shipment, but we cannot guarantee changes can be made once an order is processing.
7. LOST OR DAMAGED PACKAGES
If your package is lost in transit (no tracking updates for 10+ business days domestic, 21+ days international):
- Contact us, and we will assist you in filing a claim with the carrier.
- We do not automatically issue refunds or replacements for lost packages. A replacement or store credit may be offered at our sole discretion after the carrier’s investigation concludes.
If your package arrives damaged:
- Take clear photos of the external packaging and the damaged product.
- Contact us within 48 hours of delivery at signal@teasecode.com.
- We will work with the carrier to resolve the claim and, at our discretion, offer a replacement or refund once the claim is approved. Retain all packaging materials until the claim is resolved.
8. NON‑SHIPPABLE ITEMS AND RESTRICTED LOCATIONS
Due to carrier restrictions, some products (e.g., items containing lithium batteries, certain aerosols) may not be shippable to all locations. We reserve the right to cancel and refund orders for items we cannot ship to your region.
We also reserve the right to refuse orders to countries or regions where the import of adult products is strictly prohibited and where we deem the risk of customs seizure to be unacceptably high.
9. FORCE MAJEURE
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, governmental action, natural disaster, strikes, or carrier disruptions. In such cases, processing and delivery times may be extended without notice.
10. CHANGES TO THIS POLICY
We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting. The policy applicable to your order is the one in effect at the time of purchase.
11. CONTACT
For any shipping questions, address updates, or claims, please contact us at:
signal@teasecode.com
TeaseCode.com